General Questions
1-
Can I shop by catalogue?
No, we do not have a print catalogue at this time because we are an internet boutique only. All of our products are on our website.
2-
Do you wholesale or have an affiliate program?
We do not wholesale however we will be offering an affiliate program in the near future. Feel free to email us with your contact information at contact[at]pampermepuppy.com, and we will keep you informed.
3- I manufacture a product that would compliment what you sell in your store. How can I get you to consider it?
We would be happy to consider your item for review. Please email us with your contact info at contact[at]pampermepuppy.com.
4- Do you have a brick and mortar store?
No, we are strictly an online retailer so as to help pass savings on to you.
5- Are any of your dog carriers airline approved?
Most of our carriers are airline approved but please be sure to check the item description page for more complete information on an individual carrier.
6- How do I size an item?
For information on sizing please use our sizing guide. If you need assistance please email us at contact[at]pampermepuppy.com. It is very important that you size your pet correctly.
7- Should I still measure my pet if I already have clothes that I can use to judge from?
It's important that you size your pet correctly since each manufacturer varies their design in their clothing line. Please refer to the instruction on sizing for each individual item on the corresponding item description page and refer to our sizing guide.
8- Do I need to register to place an order with you?
No there is no registration for placing orders.
9- How do I care for the fabric?
Details on fabric care instructions can be found on the individual item description page.
10- Is it safe for me to order online and how do I know know you are a legitimate company?
We take our business and your privacy seriously. We are a Yahoo hosted E commerce site and we protect your customer information in transit across the Internet with Secure Sockets Layer (SSL) using 128-bit encryption, which complies with Visa security requirements and is the highest level of encryption available in commercial web browsers.
11- Do you have gift certificate options?
Not at this time, although we are working on being able to offer this feature.
12- Do you have a price matching program?
Yes, we do. Please refer to our 110% guarantee policy on our home page.
13- Do you donate to rescue groups?
We are currently working on establishing a program that will benefit pet rescue groups.
14- Why does the item that I received look different than the picture on your site?
We make every effort to present our products with integrity and assurance that the photos and content are correctly detailed. Sometimes because of screen quality and resolution of your computer screen, the color of your item may not appear to look exactly like the item that you ordered. These unfortunate circumstances are out of our control. We apologize for any inconvenience. However if you wish to verify product specifications please email us at contact[ at ] pampermepuppy[ dot ]com.
15- How can I cancel my order once it is placed?
Your order begins processing as soon as you check out, for expediting purposes. If you contact us at contact[at]pampermepuppy.com. within the hour of having placed it, we will make our best attempt to cancel it for you. However, unfortunately there are no guarantees that the order will get canceled. We apologize for any inconvenience this will cause you.
16- When can I expect my order?
Most items take 5-15 business days to arrive from ship date. However, furniture pieces and some pet beds may take an additional week for delivery. In most cases, ship time can be found on the items description page.
17- Why did I receive one item when I placed an order for multiple items?
We ship from various facilities from different locations thereby if you purchased more than one item in the same invoiced order or even in the same day as a separate order you may receive your items on different days. Please be aware we will keep you posted on all shipped items by email.
18- What if my package got returned to you upon delivery?
If your package gets returned to our shipping facility we will contact you via telephone or email. If we
cannot contact you, your card will be charged for shipping and a 30% restocking fee. Always make sure you've entered the correct shipping address and keep track of your package(s) scheduled delivery. This can be done with the tracking number from the carrier shipping your package(s). Upon your package(s) arrival date please make accommodations for someone to receive the package(s) when it arrives.
19- Can you ship my package to someone else instead of me?
We are currently working on being able to purchase gift certificates.
20- Can I return or exchange an item after purchase for whatever reason?
We are here to make your shopping experience as pleasurable as possible. You may return or exchange an item(s) if it has a manufacturers defect. You may also return or exchange an item(s) within our 30 day return and exchange policy guidelines. Due to health regulations, laws require that the item be new and unused and some items may not be returnable. Please also be aware that tags and paperwork must be attached and be in the original box in the original condition. Please note that the returned item will be thoroughly inspected before a determination is made regarding exchanges or returns.
Items sent back to us without an RMA # including non deliverable, refused or unclaimed orders will not be accepted and be sent back to the shipper at the shippers expense. For further details refer back to our return and exchanges section.
21- Where do I send my item for exchange or return?
Please refer to the returns policy.
