We accept payments through Visa, Mastercard, American Express, Discover and Paypal.
Because we look to offer you the most secure shopping experience all transactions are processed via Secure Server using SSL encryption to scramble credit card information.We pay for your shipping regardless of order size with no minimum orders every day of the year!
- Free shipping applies to standard ground shipping to one address per order in the Continental U.S.
- Orders are generally fulfilled within 48 hrs unless stated differently on the item description page.
- For standard or ground shipping your order may take 5-15 business days for delivery unless stated differently on the item description page.
- For express shipping please contact us at the email address below for availability and cost. In your email please identify yourself by name, email address and product you have interest in for express shipping. Please take note that some items are made to order and this is the reason for the 2-3 week arrival time.
- We ship from various facilities from different locations thereby if you purchased more than one item in the same invoiced order, you may receive your items on different days.
- Once your order is shipped you will receive an email order confirmation and you will have the ability to track your order.
- We only ship to the continental US 48 states and do not ship to PO Boxes, APO/FPO addresses and US territories.
- If your item happens to be on backorder we will contact you to alert you with an estimated time of delivery.
- If you need to cancel or change you order, we will make our best attempt to do so if you reach us within the hour of having placed it at:shipping[ at ]pampermepuppy[ dot ]com
Because your order begins processing as soon as you check out, for expediting purposes, there are no guarantees that the order will get canceled.
- In order to avoid delays in shipping because of exchanges, please make sure that you measure your pet correctly and be careful in your selection of sizes and colors.
- Only residents in New York State are obligated to pay sales tax on our items.